OTET 24/7On Time Every Time

OTET 24/7 HELP CENTRE

Get the working day moving.

Short guidance for business setup, the staff terminal, Owner/Admin work and common recovery steps during the Free Beta.

Getting Started

  1. Start the Free Beta and enter the business details requested.
  2. Create the Owner credentials and Master PIN.
  3. Review business hours, rules and the payroll schedule.
  4. Add the first staff member from Admin → Staff & PINs.
  5. Open Floor on the device staff will use.
  6. Use the OTET install action or your browser’s install menu.

The public SuperFresh workspace is an example only. Signup creates a separate business workspace.

Staff Help

Clock in or out

Find your employee card, double-tap it, choose the available action and enter your PIN. The action shown depends on the current attendance state.

Lunch and breaks

Where enabled, use the same employee-card flow to start or end lunch or a break.

Late or overtime status

OTET records the attendance event. A Manager or Owner reviews exceptions before payroll.

Offline use

If the terminal reports Offline Mode, eligible attendance is stored in the device outbox and is sent when connectivity returns. Do not clear browser data.

Mistakes

Ask a Manager or Owner to make a correction rather than creating extra clock events.

Owner / Admin Help

Access Admin

Select Admin, choose the authorized account and enter its PIN. Lock Admin again before returning the device to shared Floor use.

Staff and PINs

Add or edit staff, roles, shifts, rates and supported contribution processing. Keep PINs private and replace them when access changes.

Rules and schedules

Review shift times, lateness, overtime and payroll schedule settings before operational use.

Exceptions and evidence

Use the dashboard, attendance history and evidence views to review lateness, overtime, leave and corrections.

Cash advances

Issue, recover or reverse cash advances through the supported Admin workflow so payroll remains traceable.

Payroll and payslips

Review the pay period, resolve alerts, calculate payroll and check every figure before finalizing. Print the two-up A4 package from Payroll & PDFs.

Troubleshooting

The app will not load

Check connectivity, reload once and verify the device date/time. If an installed copy is stale, close it fully and reopen it online.

Queued attendance

Reconnect the same device and leave OTET open until the offline indicator clears. Never clear site data to force synchronization.

PIN rejected

Confirm the correct employee or Admin account is selected. An Owner can replace an employee PIN from Staff & PINs.

Popup or print issue

Allow the print window, use A4 portrait at 100% scale and disable extra browser headers and footers if they overlap the document.

FAQ

Do staff need individual phones?

No. A shared Floor terminal can present the active staff cards. Each person uses their PIN for attendance actions.

Does OTET work without internet?

Already loaded Floor attendance can queue offline where the installed terminal has valid local data. Admin and payroll work should be completed online.

Is OTET in an app store?

No. Install OTET as a Progressive Web App from a supported desktop or Android browser.

Who should verify payroll?

The business remains responsible for reviewing time, deductions, contribution settings and payroll output before use.

Still stuck? Email support@otet247.com.